Versand
Shipping Policy
Last updated: 19 October 2026
Thank you for shopping with Milo Moreau. This policy explains how we process and ship orders, what shipping costs may apply, and what to expect after placing an order.
Order Processing
Unless otherwise stated on our website, we aim to process orders within one business day, excluding public holidays.
Orders placed after 12:00 p.m., on weekends, or on public holidays may not be processed until the next business day.
When your order is dispatched, we will email you a shipping confirmation and tracking details where available.
Shipping Methods and Delivery Times
The shipping methods, delivery estimates, and costs available for your address will be shown at checkout. Delivery estimates begin when your order is dispatched and are not guaranteed unless we expressly state otherwise.
Delivery may be affected by carrier delays, weather, customs processing, or other events outside our reasonable control. If no delivery period is agreed, EU consumer orders will be delivered within the time required by applicable law. EU rules generally provide for delivery within 30 days unless a different period has been agreed. European Union
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address, the order, and the shipping method selected. Free standard shipping may be available for selected orders; if so, this will be shown at checkout.
Taxes, Customs Duties, and Import Charges
The total price and any delivery or other charges payable at checkout will be displayed before you place your order, as required by applicable law.
For deliveries within the EU, customs charges generally depend on where the goods are dispatched from and their customs status. If goods are dispatched from outside the EU, import VAT, customs duties, or carrier handling charges may apply. Where any such charges are collected at checkout, this will be shown before you place your order. If charges are not collected at checkout, additional amounts may be payable on delivery where applicable.
For deliveries to Switzerland, import VAT, customs duties, or carrier handling charges may apply. Where these are not collected at checkout, they may be payable before or upon delivery.
Customs processing may affect delivery times. Any applicable charges and the party responsible for them will be communicated at checkout where required by law. EU rules require consumers to be informed of the total price, including delivery and other related costs, before purchase. European Union
Order Tracking
When your order is dispatched, we will email you a tracking number and link where available. Tracking information may take some time to update after dispatch.
Shipping Destinations
We currently ship to:
- Belgium
- France
- Germany
- Luxembourg
- The Netherlands
- Austria
- Switzerland
Available destinations and delivery options will be shown at checkout.
Address Changes
Please check your delivery address carefully before placing your order. If you need to correct it, contact us as soon as possible at support@milomoreau.com. We may be able to update the address before dispatch, but cannot guarantee changes once the order has been dispatched.
Lost, Damaged, or Delayed Orders
If your order is delayed, damaged, or appears to be lost, contact us at support@milomoreau.com with your order number. We will investigate the issue and work with the carrier to resolve it.
For EU consumer orders, Milo Moreau remains responsible for the goods until you, or a person you designate, take physical possession of them, except where you independently arrange a carrier not offered by us. European Union
Order Changes and Cancellations
Contact us as soon as possible if you would like to change or cancel your order. We may be able to make changes before dispatch. Once the order has been dispatched, it cannot be changed in transit.
This does not affect any statutory cancellation or withdrawal rights you may have under our Returns Policy or applicable law.
Contact
For shipping questions, contact us at support@milomoreau.com.