Terms of Service

These Terms of Service govern your use of the Milo Moreau website and your purchase of products through our webshop. By accessing or using the website, you agree to these Terms of Service.

1. Business Information

Milo Moreau is operated by Milo Moreau Limited, registered in Hong Kong.

Milo Moreau Limited
Registration number: 78235343
Unit B5, 11th Floor, Wing Was Building
No. 677 Kings Road, Quarry Bay
Hong Kong Island, Hong Kong

Email: info@milomoreau.com

2. Applicability

These Terms of Service apply to visitors, users, and customers of the Milo Moreau webshop.

Milo Moreau Limited may update these Terms of Service from time to time. The version published on the website when you place your order will apply to that order.

3. Product Information

We aim to provide accurate product descriptions, prices, images, and availability information. Product colours may look different depending on your screen or device.

If we find an error in product information or pricing, we may correct it. If an error affects an order you have placed, we will contact you and explain the available options.

4. Orders and Payment

When placing an order, you confirm that the information you provide is accurate and that you are authorised to use your chosen payment method.

Orders are subject to product availability and acceptance by Milo Moreau Limited. We may decline or cancel an order where necessary, including if a product is unavailable, an order contains a pricing or listing error, or additional verification is reasonably required. If payment has already been taken for a cancelled order, we will arrange a refund.

Payment must be completed before an order is processed for dispatch.

5. Shipping and Delivery

We aim to process and dispatch orders within the time stated on our website or in our Shipping Policy. Delivery estimates may vary depending on the destination, product availability, carrier, customs processing, and other factors.

For further information about delivery costs, destinations, and estimated delivery times, please see our Shipping Policy.

6. Right of Withdrawal

Consumers who are entitled to statutory withdrawal rights may withdraw from an online purchase within the applicable legal period. For many EU consumer purchases, this period is 14 days from receiving the goods. You do not need to give a reason.

To exercise a withdrawal right, contact us within the applicable period using the email address listed above. Return conditions and instructions are set out in our Return Policy. Nothing in these Terms of Service limits any withdrawal right that applies by law.

7. Returns and Refunds

Returns and refunds are handled in accordance with our Return Policy and applicable consumer laws.

Please review the Return Policy for information about how to request a return, return shipping, and refund processing.

8. Intellectual Property

Unless otherwise stated, the Milo Moreau website and its content—including logos, designs, text, and images—belong to Milo Moreau Limited or are used with permission.

You may not copy, reproduce, distribute, or use this content without prior written permission, except where permitted by law.

9. Liability

Nothing in these Terms of Service excludes or limits liability where doing so would be unlawful.

Subject to that, Milo Moreau Limited is not responsible for losses that were not reasonably foreseeable when you placed your order, or for losses resulting from circumstances outside our reasonable control. We do not guarantee that the website will always be available or free from technical issues.

10. Product Conformity and Legal Rights

Your statutory rights remain unaffected. If a product is defective or does not conform to the contract, you may be entitled to a repair, replacement, price reduction, or refund, depending on the applicable law and circumstances.

11. Privacy

We process personal data in accordance with our Privacy Policy. Please read it to understand how we collect, use, and protect your information.

12. Events Outside Our Control

We are not responsible for delays or failures caused by events outside our reasonable control, such as natural disasters, strikes, supply-chain disruptions, transport interruptions, or government actions. We will take reasonable steps to reduce the effect of such events.

13. Governing Law and Disputes

These Terms of Service are governed by the laws of Hong Kong, subject to any mandatory consumer protection laws that apply to your purchase.

If a dispute arises, we will first try to resolve it directly with you. Any court proceedings will be brought before a court with jurisdiction under applicable law.

14. Acceptance of Terms

By using the website or placing an order, you confirm that you have read and understood these Terms of Service. If you do not agree to them, do not use the website.